Effective 2026-10-21
Cancellations & refunds
Who we are
Azif Mir trading as EasyTagz operates the EasyTagz service. Our contact address is 94 Dunstall Hill, Wolverhampton, WV6 0SP, United Kingdom. You can contact us at info@easytagz.co.uk.
UK consumer orders and returns
We supply UK business and consumer customers. A consumer buys wholly or mainly outside their trade, business, craft or profession. Your actual purpose determines your rights; a business name or selected option does not remove consumer rights. These consumer provisions prevail over conflicting business-only restrictions. Azif Mir trading as EasyTagz, 94 Dunstall Hill, Wolverhampton WV6 0SP, United Kingdom, is the supplier. Contact info@easytagz.co.uk. We are not VAT registered.
Physical stands and optional Pro are separate purchases. Each new standard stand includes one NFC tag. The order summary and secure payment page show the goods, quantity, price in GBP, any eligible saving and total before payment. No Pro subscription is started by buying hardware. Standard UK delivery has no additional charge in these checkout routes. Correct mistakes before paying. An unpaid order or a return from Checkout is not payment or dispatch confirmation. We accept a paid hardware order when the payment provider confirms payment and EasyTagz confirms the order. Cash sales, where separately available, are confirmed by an authorised recorded receipt. The saved order information and confirmation identify the goods and agreed delivery or handover arrangement.
Delivery and faults
We deliver without undue delay and within 30 days after order acceptance unless a different delivery period is expressly agreed before purchase. For an exchange insert, the order explains the return requirement; contact us before buying to agree a later delivery period if the exchange cannot be completed in that time. Do not send an exchange insert until you receive secure instructions. For a carrier we arrange, risk remains with us until you or your nominated recipient takes physical possession. Contact us promptly about delay; applicable rights include requiring delivery within an appropriate additional period or ending the contract in the circumstances the law provides.
Goods must be of satisfactory quality, fit for an agreed purpose and as described. Statutory remedies can include the short-term right to reject, repair or replacement and, where applicable, a price reduction or final rejection. We cover reasonable necessary return costs for faulty or misdescribed goods. Original packaging is not a condition of statutory rights. A commercial guarantee, exchange workflow or app lock does not replace your rights.
14-day consumer change-of-mind offer
For standard stands sold online or through our field sales, you may cancel from placing the order until 14 days after the day you or your nominated recipient receives it. For one order delivered in separate parts, the period runs from the last delivery as required by law. No reason is needed. This offer also applies to standard replacement inserts sold through these routes. Tell us clearly by email or post before the deadline; the optional form below may be used. Any longer statutory period or remedy continues to apply. Allocating a stand code or programming an ordinary stand is not treated as a cancellation exemption.
Return the goods without undue delay and within 14 days after telling us. The return address is the supplier address above unless we arrange another suitable route. You pay direct return postage for a change of mind; we cover necessary returns for faults, misdescription or where the law requires. We refund the goods price and any least-expensive standard outbound delivery charge. The additional cost of a premium delivery option you chose is not included. We use the original payment method unless expressly agreed otherwise, without a refund fee.
Refunds are made without undue delay and within 14 days of your cancellation notice. For goods, unless we offer collection, we may withhold until we receive the goods or evidence you sent them, whichever occurs first. A lawful deduction for loss of value may apply only for handling beyond what is needed to establish the goods' nature, characteristics and functioning where the required information was supplied. Reasonable inspection or opening packaging is not by itself a reason to refuse a return. We explain any deduction; there is no blanket restocking fee.
The self-service cancel button can lock after processing or assignment. You can still contact us to exercise this offer or any statutory cancellation/refund right. An internal lock does not end those rights. We do not publish a blanket exemption for personalised goods in this standard checkout.
Responsibility and complaints
We remain responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill, subject to applicable law. We do not exclude death or personal injury caused by negligence, fraud, fraudulent misrepresentation or liability and consumer remedies that cannot lawfully be excluded. A business-only limit or court clause does not remove mandatory consumer protections or court rights where you live in the UK. Contact us with your order reference and concern, without passwords or full card details. We investigate and explain the outcome. Statutory rights, independent advice and court remedies remain available.
Optional consumer cancellation form
To Azif Mir trading as EasyTagz, 94 Dunstall Hill, Wolverhampton WV6 0SP, United Kingdom; info@easytagz.co.uk.
I/We give notice that I/We cancel my/our contract for the following goods or service: __________
Ordered on / received on: __________
Order reference, if known: __________
Consumer name(s): __________
Consumer address: __________
Signature, only if sent on paper: __________
Date: __________
A clear email statement is sufficient; using this form is optional. Version ET-UK-GOODS-2026-10-21-V1. This supplement applies prospectively to orders using it; saved historical contract text is preserved.
New Pro contracts using ET-UK-PRO-2026-10-21-V1 have the initial consumer 14-day full-refund offer described in their saved contract, including after use. Contact info@easytagz.co.uk for initial withdrawal/refund; ordinary renewal cancellation is separate. Historical accepted contract information remains available and statutory rights continue.
Nothing on this page removes any statutory cancellation, refund or consumer right that applies to a particular order or customer.
Memberships
EasyTagz Pro subscriptions and cancellations are managed through the Membership area and Stripe. Any introductory free period or discount is shown before checkout together with the standard recurring price that follows it. Cancelling Pro does not cancel ownership of purchased stands; the account returns to the available Free software access at the applicable billing boundary while stand identities and saved data remain preserved.
Physical stand orders
Before fulfilment starts, the business Owner can cancel a physical stand order directly in EasyTagz while no stand has been assigned and EasyTagz Admin has not started Processing. An unpaid order is closed without charge. An eligible paid order is cancelled and the remaining payment is submitted to Stripe for refund to the original payment method. Once Processing has started or any stand has been assigned, self-service cancellation is locked; contact EasyTagz if you need help with a later fulfilment or refund issue. Nothing in this workflow limits any statutory cancellation or refund right that applies. EasyTagz mirrors Stripe refund status in the order record once the relevant webhook is received.
Refund timing and status
After Stripe accepts a refund, the time for funds to appear is controlled by the payment method, bank or card issuer. A refund can move through pending, failed, partial or other intermediary states. A fully refunded stand order is blocked from further EasyTagz assignment and fulfilment actions.
Questions can be sent to info@easytagz.co.uk.